Labor-Only Service Terms

1. Scope of Service

Labor-only services from Exceptional Movers include physical loading, unloading, and/or rearranging of household goods and personal property. Transportation of goods is NOT included in labor-only services. The customer is responsible for providing their own truck, trailer, or container.

2. Billing

• Labor-only jobs are billed hourly with a minimum of 2 hours
• Time starts when the crew arrives and begins work
• Time is rounded up to the nearest half-hour
• Travel time to the job site is included in the hourly rate for distances over 30 miles

3. Customer Responsibilities

• Provide a suitable truck or container that is legally parked and accessible
• Ensure adequate parking for the truck at both loading and unloading locations
• Disassemble furniture that requires disassembly prior to crew arrival, unless packing services are purchased
• Remove and secure all fragile items from drawers and shelving

4. Liability

For labor-only services, Exceptional Movers's liability is limited to $0.60 per pound per article under released value protection. Additional coverage options may be available — contact us for details. Claims must be reported before the crew leaves the job site.

5. Cancellation

Labor-only bookings may be cancelled up to 24 hours before the scheduled start time without penalty. Cancellations within 24 hours may be subject to a cancellation fee equal to the 2-hour minimum.

6. Safety

Exceptional Movers's crew reserves the right to refuse to move items that pose a safety risk, including but not limited to: hazardous materials, items exceeding safe lifting limits without proper equipment, and items requiring specialized equipment not available at the job site.

7. Contact

For questions about labor-only services, contact Exceptional Movers at [email protected] or call 7173793347.